Slots / Casino
This policy explains exactly what information betxnet collects when you access our lobby, complete a transaction through Maya or GrabPay, or contact our support team — and what choices you have over that data. Availability of our services depends on local law and eligible regions in the Philippines.
When you open an account with us, we collect the details you provide during registration — your name, contact information and the payment methods you connect, such as Maya or GrabPay. We also collect activity data generated during your sessions: the games you open, the tables you browse and the device type your connection comes from. This data serves two purposes. First, it lets us keep your account accurate and your wallet linked correctly to your chosen payment rail. Second, it helps us identify unusual activity on your account, such as access from an unrecognised device, so we can flag it for your review. We do not sell your personal data to advertisers. We do share certain transaction records with payment processors — Maya, GrabPay — solely to complete the transfers you initiate. Any data shared with a processor stays within the scope of that transaction. Retention periods follow the requirements of applicable law; where local law in the Philippines sets a minimum retention window, we hold records for at least that period. Where no minimum applies, we keep data only as long as your account is active or as needed to resolve open support queries. You can request a summary of what we hold at any time through the contact path shown in the Support section below.
Transaction records tied to your Maya deposits and withdrawals are shared only with Maya's payment processor to complete the transfer. We do not retain your full Maya account credentials.
GrabPay transfer data flows through GrabPay's own processing layer. We log the transaction reference and outcome in your account wallet history, nothing beyond what is needed to confirm the transfer.
If you connect a GCash wallet, the same scope applies: we record the reference and amount in your account history. Your GCash credentials remain entirely on GCash's side.
We log the device type, browser session and approximate region of each login. This record is used only for account security checks and is not shared with any advertiser or analytics reseller.
This policy governs data collected and processed directly by betxnet. It does not extend to payment processors, external app stores or any third-party site you reach by following a link away from our platform. Understanding the boundary helps you know where to direct a query if something falls outside our control.
Data created when you log in, update your profile or change your account password is fully within the scope of this policy. You can request a copy or correction of this data at any time through our support channel.
Deposits and withdrawals processed through Maya or GrabPay generate records on both our side and the processor's side. Our policy covers the record we hold; the processor's own privacy terms govern what they retain.
The fact that you opened a session — timestamp, device, outcome reference — is logged by us and covered here. Game-engine data stored by a studio on their own servers falls under that studio's data terms, not ours.
If a page on our site links to an external service, any data you submit there is governed by that service's own policy. We have no access to or control over what external sites collect once you leave our platform.
You have concrete options when it comes to the personal data we hold. The account dashboard — accessible after login — shows the profile details currently on file: your registered name, contact address and linked payment method references. If any detail is incorrect, you can update it directly from the profile settings screen without needing to contact support first. For records that are not editable from the dashboard, such as historical transaction logs, you can submit a formal data review request and we will respond through the same channel you use to reach us. If you want to understand what data categories we hold on your account, send a request to our support address and we will provide a clear summary. If you believe a record we hold is inaccurate or outdated, include the specific field and the correction you need. We do not require you to provide a legal reason for asking — the request itself is enough. Response timelines depend on the nature of the request and applicable local law in the Philippines.
Log in and open the profile section of your account dashboard to see the personal details we hold. Transaction history is listed under the wallet tab, sorted by date and payment method.
Profile fields like your contact email and registered name can be updated directly in account settings. For fields locked against self-edit, contact support with the corrected detail and we will process the change.
Send your query to our support email or use the live chat path shown on the Support section of this page. State the data category you are asking about and we will reply with a clear account of what we hold.
Where local law in the Philippines permits deletion, you may request that we remove personal data we no longer need to hold. We will confirm what can be removed and what must be retained under applicable retention rules.
Privacy queries are handled separately from general account support so your request reaches the right person without delay. Use the channel that works for your situation: email for formal data requests, live chat for quick clarifications on what your account holds.
Send formal data review or correction requests to our support email address listed in your account settings under the Help section. Include your registered account email so we can locate your record.
For quick questions about what data your account currently shows — transaction references, linked payment methods like GrabPay or Maya — open the live chat window from the account dashboard after login.
The fastest path for most queries is your own account dashboard. Profile details, wallet history and linked payment method references are all visible there without needing to contact our team.
Our approach to data protection is built around keeping your account records accurate, limiting what we collect to what we actually use, and giving you a clear path to ask questions or request changes at any time.
We use session cookies to keep you logged in across pages and to remember your device for security checks. We do not use cookies to build an advertising profile or share your browsing behaviour with ad networks. You can manage cookie preferences through your browser settings.
Each login generates a session record that includes device type and approximate region. If a login looks unusual — a new device or a location outside your normal pattern — we flag it and may prompt you to verify through the contact method on your account.
We keep your account data for as long as your account is active and for any period required by applicable law in the Philippines. Once an account is closed and the mandatory retention window has passed, personal data not required for legal or dispute purposes is removed from active systems.
All data-related requests — whether a correction, a summary of records or a deletion query — go through the same support channel shown in the Support section above. We do not require a separate privacy-specific form; your account email is enough to identify your record.
These are the questions we hear most from account holders in the Philippines about how their data is handled. If yours is not covered here, use the live chat or email path in the Support section.
We collect the name, contact email and payment method references you provide during registration. Once your account is active, we also log session activity — device type, login timestamps and transaction references for Maya or GrabPay transfers — to keep your wallet accurate and your account secure.
We share transaction data with payment processors — Maya, GrabPay — only to complete the transfers you initiate. We do not sell personal data to advertisers. No data is shared with third parties beyond what is needed to process a payment or comply with applicable law in the Philippines.
Log in and open your account dashboard. Your profile section shows registered contact details; your wallet tab lists transaction history by date and payment method. If you need a formal summary of all data categories we hold, contact support through email or live chat.
Profile fields are editable directly from your account settings after login. For fields that are locked — such as historical transaction records — send a correction request to our support email with the specific field and the accurate detail. We process these requests in line with applicable local law.
Retention periods follow Philippine law requirements. Where a minimum period is set by law, we hold records for at least that long. Where no minimum applies, we remove personal data from active systems once your account is closed and any open support queries are resolved.
Contact our support team through the email address listed in your account Help section or via live chat from your dashboard. State the specific concern and the data category involved. We will investigate and respond through the same channel, following the timeline set by applicable Philippine law.